Terms & Conditions

Terms & Conditions

Effective Date: 02 December

Welcome to Gulf Gem! By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.

1. General

Gulf Gem (“we,” “our,” or “us”) operates this website to offer a smooth and secure online shopping experience for a variety of products across multiple categories.
By placing an order on our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

2. Product Information

• We make every effort to ensure that product descriptions, images, and pricing are accurate and up-to-date.
• Prices, availability, and product details may change without prior notice.
• Due to screen and lighting differences, actual product colors or appearance may vary slightly from images shown.

3. Orders

• All orders depend on product availability.
• We reserve the right to cancel or refuse any order if the product is unavailable, payment fails, incorrect information is provided, or suspicious/fraudulent activity is detected.
• You will receive an order confirmation via email once your order is successfully placed.

4. Payment

• Payments can be made through Cash on Delivery (COD)
• All payment details are processed securely through trusted providers.

5. Shipping

• Gulf Gem ships orders across supported regions within the UAE.
• Delivery times may vary depending on courier services, product availability, or location.
• We are not responsible for delays caused by incorrect or incomplete delivery details provided by the customer.

6. Returns & Refunds

• Returns and refunds are handled according to our official Refund & Return Policy.
• Certain items may not be eligible for return once opened or used, especially items that fall under hygiene-sensitive categories.

7. User Conduct

Customers agree to:

• Provide accurate and complete information when placing an order.
• Avoid any fraudulent activity, misuse of the website, or actions that violate UAE laws.
  Failure to comply may result in account suspension or cancellation of orders.

8. Intellectual Property

• All website content, including text, images, logos, graphics, and designs, belongs to Gulf Gem or is used with authorized permission.
• Copying, reproducing, or reusing website content without written approval is strictly prohibited.

9. Limitation of Liability

• Gulf Gem is not responsible for indirect, incidental, or consequential damages resulting from website use or purchase of products.
• Our total liability is limited to the amount paid for the product in question.

10. Changes to Terms

• We may update these Terms & Conditions at any time.
• Updated terms will always be posted on this page along with a revised “Effective Date.”

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.
All disputes will fall under the exclusive jurisdiction of UAE courts.

12. Contact Us

For any questions or concerns related to these Terms & Conditions, contact us at:

Email: gulfgem0@gmail.com