Return & Refund Policy

Effective Date: 02 December

At Gulf Gem, we prioritize customer satisfaction and aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund under the terms outlined below.

1. Return Window

Customers may request a return within 1–7 days from the date of delivery.
All return requests must be initiated through our official email or WhatsApp.

2. Eligibility Criteria

To qualify for a return:

• Items must be unused, unworn, and in their original packaging.
• Products must be returned in the same condition as received.
• Category-specific conditions apply:
• Beauty & Personal Care: Packaging seals must be intact. Opened or used items cannot be returned due to hygiene protocols.
• Gadgets & Accessories: All accessories, manuals, and original packaging must be included.

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used personal care and beauty items
• Personal hygiene products
• Gift cards, promotional items, or free gifts
• Products damaged due to misuse, negligence, or accidental breakage

4. Refund Process

• Refunds will be issued to the original payment method or store credit, depending on customer preference.
• After the returned item is received and inspected, refunds are processed within 5–7 business days.

5. Return Shipping Costs

• If the item is defective or damaged upon arrival, Gulf Gem will cover the return shipping.
• For all other return reasons, the customer is responsible for return delivery charges.

6. Exchanges

Exchanges may be offered for items of the same type and value, subject to stock availability.

7. How to Request a Return

To initiate a return, contact us with your:

• Order number
• Product name
• Reason for return

You can reach us at:

Email: gulfgem0@gmail.com
WhatsApp: [number left blank as requested]

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. A replacement or refund will be arranged after assessment.