Shipping Policy

Effective Date: 02 December

At Gulf Gem, we are dedicated to delivering your orders efficiently and securely across the United Arab Emirates.

1. Shipping Coverage

We offer delivery to all Emirates, including:

Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Delivery Timeframes

• Standard Delivery: 2–5 business days
• Express Delivery (if applicable): 1–2 business days

Delivery times may vary depending on product type, availability, and courier operations.

3. Shipping Charges

• Flat Rate: AED [Insert Amount] per order
• Free Shipping: Applicable on orders above AED [Insert Amount]
• Additional fees may apply for remote locations. Any such charges will appear during checkout.

4. Courier Partners

Orders are dispatched through trusted UAE-based delivery partners such as Aramex, DHL, or other reliable local couriers.
Tracking details will be shared via email or WhatsApp after dispatch.

5. Order Tracking

You may track your shipment using the tracking link provided in your confirmation message.
For any tracking or delivery concerns, feel free to reach out to us.

6. Delivery Requirements

• Ensure your delivery address and contact details are accurate to avoid delays.
• For fragile or beauty-related products, kindly ensure someone is available to receive the package.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 48 hours of delivery.
We will arrange a replacement or refund based on product availability and assessment.

8. Contact for Shipping Assistance

For any shipping-related questions, you can contact us at:

Email: gulfgem0@gmail.com
WhatsApp: [number left blank as requested]